Frequently Asked Questions


My gift card code doesn't work?

We recently updated our website to add new functionality and a better ordering experience. For security purposes, we will need to reissue gift card numbers. Please register your old gift card by visiting the link below and we will send an updated gift certificate code that you can use for ordering on our new website.

Click Here to Update Your Old Gift Cards


When will the Rigby store be open for shopping?

We currently don't have plans on reopening the Rigby store for in person shopping. We still provide the option for local customers to place their orders online and pick them at our customer pick up window. To pick up your order at our Rigby store, ensure that your choose local pickup as the delivery method at checkout. Customer Pick Up is only available to customers picking up their orders in Rigby, Idaho. Customer Pick Up is open Monday through Friday 9 AM to 4 PM. Closed Saturday and Sunday.


My Prepared Pantry Account doesn't work!

With our new website, customers will need to set up a new account to save their info and to track their order history. Unfortunately, old orders from our old website are not visible in the new website.

Click Here to Create a New Account