Frequently Asked Questions
Question: When will my favorite item be in stock?
Answer: With so many people stocking up at this time, we have recently experienced an unprecedented surge in demand. As a result, there are some days when our store has been unavailable. We are trying our best to keep up. We plan to keep the website up as much as possible now but you may notice that our popular products are listed as "Out of Stock". We will be updating these products each day. If a particular product you are looking for is out of stock, check back again tomorrow.
Question: If I live near The Prepared Pantry, can I pick up my order instead of having it shipped?
For Local Customers, we have restarted accepting Customer Pick-Up Orders. At checkout, the shipping option for Customer Pick-Up will become available after you enter your shipping address for local customers only and after your cart sub-total is at least $25. After you have placed your customer pick up order, we will call you when it is ready. Please avoid coming to the store until we call you. We will give you specific instructions on how to pick up your order to help keep our employees and the community safe. An Idaho shipping address is required for Customer Pick Up orders.
Question: How do I check the status of my order?
If you placed your order while logged into your account, you can check the status of your order by logging in and clicking on "View your order history". To jump to that section, click here.
(You will be asked to log into your account if you are not already logged in.)
If you placed your order as a guest, you will receive an email notification when you place your order, another email notification when your order is processed, and a final email when your order ships from our facility. If you are not receiving these emails, please check your Junk or Clutter Email Folders, add [email protected]
to your address book, or contact your email provider for further instructions. If you would like to register an account on The Prepared Pantry, click here
and enter your information.
Question: I placed my order on the weekend. My order status hasn't updated yet. When will it update?
If you placed your order on the weekend, it will update the next business day. We are closed on weekends. If there is an issue with your order, we will contact you to resolve the problem.
Question: If I have a problem with my order, who do I contact?
Because of the unexpected volume of calls, we have set our telephone system to send callers to our messaging system. If you leave a message, we will try to get back to you as soon as possible. You can also email us at [email protected]