FAQs


	Frequently Asked Questions Where is my order? Every order recieves a tracking number. When your order ships an email with the tracking information gets emailed to you. To ensure delivery of your tracking email please add customerservice@preparedpantry.com to your address book. If you do not receive your tracking information check your spam filter. To request your tracking number, please contact us. Why is something missing from my order? If you are missing something from your order it can be one of two things: The item could be out of stock and we shipped your order without it. If so, the missing item will either be sent when it comes back in stock or it will be refunded to you. This will be indicated to you on your packing slip enclosed in your shipment. It was a mistake in order fulfillment. If you believe it is a mistake, please contact us. Do you do custom orders? Yes, if you would like to order a bulk supply of mixes (with or without a custom label) please contact us. I am having problems with one of the recipes I found on your site or received in one of your emails. If you feel that a recipe is not accurate or contains a typo, please contact us. I am having problems with a recipe I found on another website. If you are having problems with a recipe you found elsewhere or you have a general baking or cooking question not directly coming from us, please refrain from emailing or calling us with your questions. Try looking for your answer by searching for it on a search engine such as google or yahoo. Our apologies. I received a product and it is broken or is not working. If you receieved a broken kitchen tool or utensil, please contact us. If you received a bread machine mix and you are unable to get it to work, try Improving the Odds with Your Bread Machine, or contact us. I have an order on my wish list that I want to process. How do I access my wish list? To access your “wish list” you must go log into your account and click on the “Wish List” link at the top of the page. From there you can select which items to move to your cart and then checkout as usual once the desired items are in your cart. If you prefer, you can always call us at 1-866-745-7892 and we will gladly put your order in for you. I lost the directions to make my mix or I never received them. Is there a way I can get those again? To view, download, and/or print any of the directions for your traditional bread mix or dessert mix, click here. Please note, not evey mix has a printable direction sheet, only those that typically include a separate printout. If you still cannot find what you are looking for, contact us. I lost the "Bread Machine Tips" and "Baking Machine Bread Mixes in Your Oven" printouts that I received in my order. Is there a way I can get those again? You can view, download, and/or print "Bread Machine Tips" and "Baking Machine Bread Mixes in Your Oven" by clicking the appropriate link. If you still cannot find what you are looking for, contact us.

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